Privacy Policy

Data Controller (legal entity):
Green Flow d.o.o.
Savska cesta 41, 10000 Zagreb, Republic of Croatia
OIB: 92557545052 · MBS: 06140386
Registered with the Commercial Court of Zagreb (Trgovački sud u Zagrebu)
Director: Ante Lelas

Irish Business Operations:
Green Flow Ireland
51 Bracken Road, Sandyford Business Park, D18 CV48, Dublin, Ireland

For data protection inquiries:
Email: info@greenflow.ie · Phone: +353 83 406 9819

Supervisory authorities: Croatian Personal Data Protection Agency (AZOP) acts as the lead supervisory authority. Irish residents may also lodge complaints with the Irish Data Protection Commission (DPC).

This Policy explains how Green Flow d.o.o. ("Green Flow", "we") collects, uses and protects personal data of visitors and B2B customers of www.greenflow.ie. It applies in addition to the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and Croatian data-protection law.

Submitted via forms:

• Name, position, company name
• Email address, phone number
• Shipping / billing address (for samples and B2B orders)
• EU VAT number (where relevant for reverse-charge invoicing)
• Facility / project details you provide

Collected automatically:

• IP address, browser, device and operating system data
• Pages viewed, referrers, session analytics
• Cookies (see Cookie Policy)

• Contract performance (Art. 6(1)(b)) — processing samples, quotes and B2B orders
• Legitimate interest (Art. 6(1)(f)) — B2B outreach, customer support, anti-fraud, service improvement
• Consent (Art. 6(1)(a)) — newsletter sign-ups and non-essential cookies; you can withdraw consent at any time
• Legal obligation (Art. 6(1)(c)) — tax, accounting and customs records under Croatian law

• Process sample requests, quotes, B2B orders and partnership applications
• Respond to inquiries and provide after-sales support
• Issue invoices under EU reverse-charge VAT for VIES-registered B2B customers
• Send opt-in updates about products, certifications and case studies
• Maintain and improve www.greenflow.ie

We do not sell or rent personal data. We share it only with:

• Hosting and form processing — Netlify, Inc. (US, EU data regions; Standard Contractual Clauses)
• Analytics providers — Google LLC (Google Analytics) if enabled with consent
• Email marketing tools — only with explicit opt-in
• Shipping and logistics partners (for sample / order delivery)
• Accounting and tax advisors bound by professional confidentiality
• Public authorities where strictly required by law

Some of our processors (e.g. Netlify, Google) may process data outside the European Economic Area. Where this occurs, transfers are protected by European Commission adequacy decisions or Standard Contractual Clauses (SCCs) as required under Chapter V GDPR.

We retain B2B contact and transaction data for up to 7 years after the end of the business relationship, as required by Croatian tax and accounting law. Marketing-only data is deleted within 24 months of last interaction or earlier if consent is withdrawn.

Under the GDPR you have the right to:

• Access the personal data we hold about you
• Request rectification or erasure
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (without affecting lawful processing before withdrawal)
• Lodge a complaint with a supervisory authority

To exercise these rights write to info@greenflow.ie.

Because Green Flow is established in Croatia, our lead supervisory authority is the:
Croatian Personal Data Protection Agency (AZOP)
Selska cesta 136, 10000 Zagreb, Croatia · azop.hr

Irish data subjects may also file complaints with the:
Data Protection Commission (DPC)
6 Pembroke Row, Dublin 2, D02 X963, Ireland · dataprotection.ie

We implement appropriate technical and organisational measures (encryption in transit, access controls, vendor due-diligence) to protect personal data from unauthorised access, loss or disclosure.

Our website is a B2B platform and is not directed at children under 16. We do not knowingly collect data from children.

See our separate Cookie Policy for opt-in details and a list of cookies used.

We may update this Policy from time to time. The "Effective date" at the top shows the latest revision.

• Green Flow d.o.o., Savska cesta 41, 10000 Zagreb, Croatia
• Email: info@greenflow.ie
• Phone: +353 83 406 9819